Help Center

Below are the most frequently asked questions about BizShark:

1. What is BizShark in a nutshell?
2. How does BizShark's CompetitorSort™ algorithm work?
3. Why can't I find certain business profiles?
4. What if the executive I want to reach is not listed on BizShark?
5. What is the difference between "Get Email" and "Request Email"?
6. Why are some numbers are slightly off?
7. How does BizShark obtain its data?
8. How do I report and update incorrect information?
9. Do you share my personal information?
10. How do I cancel my premium account?
11. Do you offer discounts for volume licensing?
12. Why can't I access the list of competitors that I've saved?
13. Why haven't I received a reply from BizShark's customer service?

1. What is BizShark in a nutshell?

BizShark is an Internet business search engine that aggregates the latest news, finance, web traffic, market competition, social footprint, and other business information from over 50 trusted sources.

BizShark is unique because of (a) its comprehensive business information aggregation and (b) its proprietary CompetitorSort™ algorithm. BizShark's CompetitorSort™ algorithm can automatically identify all potential business competitors by analyzing business name and link correlations on the Internet. BizShark brings you in-depth insight into any Internet business, and unprecedented understanding of any market and competitive landscape.


2. How does BizShark's CompetitorSort™ algorithm work?

We cannot fully disclose the secret ingredients comprising BizShark's proprietary recipe. However, the basic idea is simple to understand:

People often discuss related products and services on Internet forums, blogs, wikis, and other websites. Companies always try to introduce their services wherever there is a conversation thread on competing vendors or related markets. Our CompetitorSort™ algorithm aggregates the name and link relationships among these products and services. It then filters out the spam links, backs out the company information, and ranks the strength of the competitive relations similar to Google PageRank.

The CompetitorSort™ algorithm is very new, and is being continuously tuned. Please contact us if you have any suggestions and/or feedback.


3. Why can't I find certain business profile?

BizShark is constantly expanding its business index, but there are still some smaller businesses that we haven't yet reached. Please be patient as our system grows - we eventually hope to have information for every business under the sun.


4. What if the executive I want to reach is not listed on BizShark?

BizShark maintains a growing database of over 1M business contacts aggregated from several trusted databases and the Internet; however, some executive contacts are impossible to find without human intelligence and domain expertise. This is where BizShark's on-site people search specialists come in. Login to your premium account, then contact our people search specialists to let us help you search these obscure contacts.


5. What is the difference between "Get Email" and "Request Email"?

BizShark owns the email data for half of its listed contacts, so you can press "Get Email" to gain instant access to them. BizShark has indirect access to the email data for the rest of its listed contacts. After you press "Request Email", our people search specialists will look up and return you these contacts' information within two business days.


6. Why are some numbers are slightly off?

BizShark constantly updates all our Internet business profiles. However, information often changes more rapidly than we can update it, resulting in these data discrepancies. BizShark aggregates information from third-party sources, including Wikipedia and other user-generated web pages. BizShark tries to increase data accuracy by comparing and ranking each data source against other sources; however, it cannot guarantee 100% accuracy on any information that it aggregates.


7. How does BizShark obtain its data?

BizShark gets its data from more than 50 Internet business databases through various information crawling and special partnerships. These databases include but not limit to Wikipedia, Crunchbase, Technorati, Compete, Quantcast, Alexa, Twitter, Digg, Delicious, StumbleUpon, Reddit, Backtype, Yahoo Search, and Google Search.

A lot of web services specialize in covering and analyzing different aspects of business performance metrics. For the first time on the Web, BizShark brings these data together to give you a complete overview on more than 2M businesses in the US.


8. How do I report and update incorrect information?

Please contact us right away. Make sure to select "Bad Data / Bug Report" in the Topic field, then include in your feedback (1) the URL of the incorrect info, and (2) the corrected info that you would like us to show. We will review your request and update the bad data within a reasonable time period.


9. Do you share my personal information?

No, we do not share any personally identifiable information from our site visitors. BizShark does use cookies to gather non-personally-identifiable information (such as IP addresses, date/time stamp, referring/exit pages, and other traffic data) to help deliver a personalized user experience. For more information, please visit our privacy policy.


10. How do I cancel my premium account?

You can cancel your account subscription at any time for any reason. Simply login to your premium account, then click on Settings at the top right corner, and follow the instructions to Modify your subscription.

Since BizShark premium information cannot be returned once it is unlocked, any previously processed payment will not be refunded or prorated for partial-month usage as dictated in our Terms of Use. Please login to your premium account and contact us if you have any question in regards to your premium account.


11. Do you offer discounts for volume licensing?

Yes, we do offer attractive discounts if you were looking to purchase more than 5 account licenses for your company. Please contact our sales by choosing "Business Partnership" in the Topic field of the Contact form to learn more about these special offers.


12. Why can't I access the list of competitors that I've saved?

BizShark does not require you to register before accessing any of the free features, so the only way for us to remember your personal changes is through browser cookies. If you change to a different browser, or if you've cleared out your browser cookies, then all your saved preferences on BizShark will be lost. Premium members should never encounter this issue.


13. Why haven't I received a reply from BizShark's customer service?

Due to the high volume of emails that we receive, we can only promise a 2-business-day response time to our premium members. After we finish fulfilling premium member requests, we can then start answering general visitor questions. We are excited to hear from you, and we are committed to reply to every email. Please be patient.


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